Ned Schoenfeld
Ned Schoenfeld is a founding partner of Cove Hill Consulting. He is a business leader with strong technology, operational and financial expertise. His consistent track record of highly successful business results includes: strategic planning, large scale project delivery, business start-ups, organizational transformation, process re-engineering, and productivity improvement. He has alternated between management consulting and directly managing large technology and operational environments while leading organizations through significant change. Ned has multi regional experience in the U.S., Canada, UK, Eastern Europe and APAC.
During his 25 year career, Ned has served companies in multiple industries and many specifically in financial services. These companies include: Cantor Fitzgerald, Citibank, Credit Suisse, Deutsche Bank, DTCC, First Data, Healthfirst, UBS, and USAA. In addition to serving clients, Ned enjoys lecturing, mentoring, photography, and serving charitable organizations.
Notable Accomplishments :
Provided strategic advice to a large transaction processing company, achieving improved customer satisfaction scores (22%) while reducing operational expenses;
Redesigned the quality assurance process of a client-facing call center, including extensive use of speech analytics to understand client behavior and tailor processes to meet client needs;
Reduced expenses of a division of a financial services company by 37%, saving $20mm annually;
Improved productivity of a large financial services operational division by 54%, saving the division more than $70mm;
Managed the annual strategic review process for a health care organization, engaging with all corporate division more than $70mm;
Managed the annual strategic review process for a health care organization, engaging with all corporate divisions and delivering a unified strategic plan;
Designed and developed a new project management methodology for a large securities clearing house. Implemented controls and escalation procedures throughout the project lifecycle;
